Deputy Director - Driver Services Metro

Chicago, IL
Full Time
Drivers Services


Office of the Illinois Secretary of State

Alexi Giannoulias



Job Title:    Deputy Director of the Department of Drivers Services

Division:      Chicago/Metro Operations

Union:         N/A

Location:    Chicago, IL – Cook County

Salary:       Salary begins at $90,000 with salary range commensurate with experience, plus benefits            


The Deputy Director position for Driver Services in the Metro area works with the Director in overseeing the facilities in Cook and the collar counties, providing direction and support.  Subject to management approval, this person functions as a multi-program manager in the Driver Services Department, Field Services Bureau, plans, develops, directs and coordinates operating and program activities through Division management and subordinate managerial/supervisory staff; may exercise additional responsibility for staff functions at the department level such as budgetary, personnel management, statewide training programs and field services programs; formulates and implements major program policies.

Duties and Responsibilities:

  • Develops, directs and implements department procedures and policies for program area and assignments relevant to the Field Services Bureau; reviews, evaluates and vises or develops new program objectives and operational guidelines pertinent to areas of program assignment; provides functional guidance and direction to training coordinators, regional training managers and zone managers for field training implementation.
  • Directs and coordinates the activities of operational and program personnel through subordinate division management, supervisory, professional, technical and support staff consisting of complex functions in the operations of the Field Services Bureau comprised of the following divisions: Downstate Field Services, Metro Area Field Services, and Property Management; is responsible for tracking and reviewing of legislation as well as coordination of Bureau responses where appropriate; evaluates subordinate staff.
  • Defines areas of program research, information and data required to facilitate the managerial decision-making process in the areas of program assignment.
  • Participates in the development and modification of legislation designed for the improvement or effective changes of assigned programs or the implementation of new programs; prepares budgetary materials for the Field Services Bureau through managerial/supervisory staff.
  • Establishes and maintains effective inter-departmental, inter-governmental, public and professional liaisons and contacts; interprets programs, policies and objectives to governmental organizations, the general public and professional groups.
  • Acts in absence of the Department Director by directing day-to day operations of the Department; represents the Director at important meetings and conferences.
  •  Performs other duties as required or assigned.

Specific Skills:

  • Strong oral and written communication, analytical, presentation, critical thinking and organizational skills.
  • Effective problem solving and human relation skills to build a positive office culture.
  • Ability to organize goals, objectives, and daily work activities for the Department aligned with the Office of the Secretary of State’s broader modernization and public service-oriented goals and initiatives.
  • Strong understanding of state government systems, legislative processes, intergovernmental and interdepartmental relationships, and related policies, statutes, and laws.
  • Ability to formulate and implement policies, procedures, and office practices for the Department.
  • Ability to supervise and effectively plan, direct, coordinate, and evaluate the activities of a professional, technical and clerical support staff.
  • Ensure processes and best practices are aligned among employees and offices in Chicago and Springfield and coordinate communications between employees and divisions within the department.
  • Represent, at the request of the Director, the Office of the Secretary of State before the general public and at various meetings and conferences related to the Department.
  • Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.

Minimum Qualifications:

  • 4-year college degree in Public or Business Administration or related fields.
  • 3 to 5 years management experience of professional workforce.
  • Demonstrated success managing multiple divisions toward improved performance a plus.

Application Process: 

Please visit to apply by completing the online application; you may also upload a resume or other attachments as needed.

If you have questions about the position or the application process, contact ILSOS Human Resources Officer Jeanne Nowaczewski at [email protected] or 312.814.1148.


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