IT Support Specialist - Information Systems Technician I - Technical Services

Springfield, IL
Full Time
Information Technology
Mid Level
Office of the Illinois Secretary of State
Alexi Giannoulias

Job Title:     Information Systems Technician I 
Division:     Technical Services
Union:         IFT
Location:    2701 S. Dirksen Pkwy, Springfield, IL – Sangamon County
Salary:        $4,865.00 monthly, commensurate with experience 

Overview:
Performs complicated technical functions and administrative work installing, evaluating and maintaining physical configuration of hardware and software, for large-scale networks.  
 
Duties and Responsibilities:
  • May participate with the resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
  •  Assist, support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
  • Ensure performance metrics are met or exceeded.
  • May assist in developing and maintaining program support artifacts throughout the lifecycle of the initiative.
  • Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns.
  • Simulates and recreates user issues to resolve operational difficulties.
  • Recommends system modifications, if required, to reduce user problems.
  • Escalates more complex issues, as appropriate, to senior level technicians.
  • Promote and encourage a “one team” attitude at all levels internally and externally.
  • Manage customer expectations and deliver the highest level of quality customer service.
  • Performs other duties as required or assigned.
Minimum Requirements:
  • Requires knowledge skill and mental development equivalent to the completion of one year of college, with computer science coursework or one and one-half (1.5) years of technical systems and/or programming experience.
  • Requires the ability to lift, carry and push/pull up to 50 lbs.
  • Requires a valid Illinois Driver’s License.
Application Process: 
  • Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
  • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
  • Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).  
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
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