Intermittent Tour Guide

Springfield, IL

Part Time

Physical Services

Mid Level



Office of the Illinois Secretary of State
Alexi Giannoulias

Job Title: Intermittent Tour Guide
Division:       Public Engagement
Union:           SEIU
Location:       401 S. 2^nd St., Springfield, IL – Sangamon County
Salary:          Range from $19.28 to $23.38 hourly
Benefits:      https://cms.illinois.gov/benefits/stateemployee.html

Overview:
Serves as a tour guide in the Capitol Building by directing small to large groups through the Capitol Building. Assists the general public by serving as a public inquiry liaison for individuals or groups requesting information on the buildings and grounds included in the Capitol Complex, may answer questions pertaining to other tourist attractions in Springfield and the surrounding areas.

Duties and Responsibilities:

Conducts tour for the general public and visiting groups through the Capitol Building; points out various spots of interest including artwork, architectural points, statues, legislative offices and various aesthetic characteristics of the Capitol Building, takes visiting groups into the gallery of the house and senate chambers when in session and may answer general questions pertaining to the Legislative process.
Assists the public and visitors in locating various departments to procure services and directs the general public and visitors to other office buildings or locations for requested services. Needs to know room locations in capitol building give all accurate information.
Hands out various literature and publications concerning services and programs of the State of Illinois. Gives out information on Special Events scheduled in the Capitol Complex.
Answers telephone inquiries and provides general information to callers; places calls to locate services for employees, visitors or the general public. May be required to fill in at the Illinois Visitors Center in the event of an absence.
Must be courteous, friendly and smile at groups/visitors/employees. Uniforms must always be clean.
Performs other duties as required or assigned.

Education and Experience

Requires knowledge, skill and mental development equivalent to completion of four years of high school or one year interpretive/guide experience.

Knowledge, Skills and Abilities:

Requires elementary knowledge of interpretive/guide techniques.
Requires elementary knowledge of Illinois history.
Requires elementary knowledge of historical research methods.
Requires ability to prepare reports and keep records.
Requires ability to communicate effectively with groups and local organizations, to meet the public courteously and answer questions in a tactful manner.

Application Process:

Please visit https://ilsos.applytojob.com/ to apply by completing the online application; you may also upload a resume or other attachments as needed.
Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

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Question #1

Which one of the following is the best method to conclude an informal presentation?*

Question #2

As a representative of the Office of the Illinois Secretary of State, it is most important that the information you provide is ___________________.*

Question #3

When dealing with a challenging customer, one would achieve the best outcome by*

Question #4

Which one of the following highlights the most important responsibilities of a Tour Guide?*

Question #5

Shelia, a new Tour Guide hire at the Illinois State Capitol, is assigned a work schedule that begins at 8am Tuesday through Friday and 30 minutes earlier on Saturdays, with a 30-minute lunch break. Sheila’s job duties require her to staff the Information Desk in the morning on Tuesdays, Wednesdays and Thursdays. On Fridays, she will perform her regular afternoon duties; leading tours of the Capitol. On Saturdays, Shelia will restock tour materials, enter weekly tour data into a database, and will cover breaks at the Information Desk.

What will Sheila be doing Friday at 8:30 A.M.?*

Question #6

Illinos became the 20th state in the union in 1818.*

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