Information Systems Technician I - Field Support

Springfield, IL
Full Time
Information Technology
Mid Level
Office of the Illinois Secretary of State
Alexi Giannoulias

Job Title:    Information Systems Technician I - Field Support - Downstate 
Division:     Technical Services
Union:         IFT
Location:    501 S 2nd St, Springfield, Il - Sangamon County
Salary:        Salary $4,865.00 monthly - commensurate with experience

Overview:

Performs independent systems analysis on technical projects; assists senior staff and user with problem resolutions, installations, maintenance, and with monitoring and testing of various data processing hardware/software. 

Duties and Responsibilities:
  • Performs independent systems analysis on technical problems such as the networking and PC’s; installs hardware and software; under guidance of senior staff, performs complex program testing and debugging.
  • Receives inquiries dispatched by the Help Desk regarding system problem determines nature and extent of problems and takes the necessary corrective actions dealing with identifying and resolving terminal, circuit, and network malfunctions, both hardware and software.
  • Monitors and tests equipment including modems, PC’s, printers, terminals, keyboards, CPU’s, and cables; assists senior staff with installation of PC’s; may assist with dial-up modems for necessary computer access; installs equipment received from vendor depot repairs and from the Help Desk.
  • Forwards information to Property Control and the Equipment Control Officer regarding installation, relocation, and/or removal of terminals and minicomputers.
  • Prepares and installs cables for computer and terminal installation and assists maintenance vendors in resetting computer equipment.
  • Travels as necessary for education, meeting, site surveys or actual installation or relocation of terminals and mini-computers.
  • May be required to act independently in response to unplanned hardware or software failures.
  • Performs other duties as required or assigned.
Education and Experience:
 
Requires knowledge, skill, and mental development equivalent to completion of one year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience.

Knowledge, Skills and Abilities:
  • Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation.
  • Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services.
  • Requires elementary knowledge of accounting and statistical theories, methods and practices.
  • Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer.
  • Requires working knowledge of the principles and techniques of computer system documentation.
  • Requires ability to effectively participate in and profit from formal and in-service training programs.
  • Requires ability to analyze data logically.
  • Requires ability to maintain satisfactory working relationships with others.
  • Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions.
  • Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers.
  • Requires awareness and adherence to organizational standards for security, privacy and ethics.
  • Requires ability to lift, carry and push/pull up to 50 lbs.
  • Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.
Application Process:
  • Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
  • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
  • Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).  
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.​
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