Information Systems Technician I - Server Support

Springfield, IL
Full Time
Information Technology
Entry Level
Office of the Illinois Secretary of State
Alexi Giannoulias

Job Title:    Information Systems Technician I - Server Support
Division:     Technical Services 
Union:         IFT
Location:    2701 S. Dirksen Pkwy, Springfield, IL – Sangamon County
Salary:        Salary Commensurate with experience – Minimum $4,865.00 monthly

Overview:

Responsible for assisting in the configuration, installation, maintenance and support of Secretary of State server environments for both cloud and on-premise systems; installs, tests and promotes into production the latest release of any operating system and associated service packs and/or patches; ensures all systems adhere to Agency standards; monitors systems and server performance.

Duties and Responsibilities:
  • Responsible for specifying, configuring and installing servers; installs, configure and test the appropriate operating system server software; ensures servers are protected from any outside threats such as viruses or hacker intrusion; performs routine maintenance on servers to reduce potential for “prime time” failure.
  • Assists in the development, documentation and installation of complex data processing systems; coordinates, conducts in the implementation and maintenance of these systems; serves as Server Administrator by establishing, modifying and monitoring user profiles (i.e. user password, permission to access various computer systems, etc.).
  • Assists with developing, implementing and maintaining security measures consistent with the policies of the Information Technology Department; utilizes system management tools to monitor resource utilization; optimizes system performance, forecasting future growth requirements based on the data collected and presents findings and budgetary requirements to appropriate Information Technology management.
  • Performs technician level systems analysis of hardware, software and communication requirements; assists in the evaluation of new software and hardware products for possible future implementation; provides recommendations and/or consultations to advisors, users, immediate managers and committees on findings; installs application software and upgrades; tests new software before final implementation to ensure minimal impact to users.
  • Conducts formal and informal training classes designed to provide students with education and experience necessary to support the software and/or systems.
  • Maintains and updates documentation related to procedures, activity logs, statistics, required reference manuals, menus, backup, execution reports, etc.
  • Travels as necessary for education, meetings and site surveys.
  • As Server Administrator, required to act independently in response to unplanned hardware, software or systems failures.
  • Performs other duties as required or assigned.
Minimum Requirements:
  • Requires knowledge skill and mental development equivalent to the completion of one year of college, with Computer Science coursework or one and one-half (1.5) years of technical systems and/or programming experience.
  • Requires the ability to push/pull, lift and carry up to 50 lbs. 
  • Requires possession of a valid Illinois Driver’s License.
Application Process: 
  • Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
  • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
  • Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).  
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
 


 
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