Information Systems Specialist I - Server Support

Springfield, IL
Full Time
Information Technology
Experienced
Office of the Illinois Secretary of State
Alexi Giannoulias

Job Title:       Information Systems Specialist I – Server Support
Division:       Technical Services
Union:           IFT
Location:       2701 S Dirksen Pkwy, Springfield, IL – Sangamon County
Salary:          Range $5,761 to $10,719 – commensurate with experience
Benefits:       https://cms.illinois.gov/benefits/stateemployee.html

Overview:

Assists in the maintenance of vendor or customer software, both stand-alone and on networks (LANs) within the Office of the Illinois Secretary of State by providing installation, training, diagnostic and administrative support for the effective utilization of application software and system development using application software; assists to establish, modify and monitor user accounts and groups; provides customer assistance in resolving complex problems on the departmental servers and on stand-alone computers.  Support of our Azure and M365 environment including online Exchange systems. 

Duties and Responsibilities:
  • Participates in the tracking, responding and resolving trouble tickets and assistance calls from customers dealing with application software, and developing resolutions to complex problems which result from interaction with other hardware or application software; works with other software and hardware technicians when necessary to correct hardware and/or software operational errors.
  • Assists with the development, documentation and installation complex data processing systems such as “Microsoft Exchange” “Active Directory” “Windows File and Print Servers” using application software; Assists with the implementation and maintenance of these systems
  • Assists in the development, implementation and maintenance of the security measures consistent with the policies of the Information Technology Department; utilizes management tools to monitor application users and utilization; optimizes networking facilities, forecasting future growth requirements based on the data collected and presents findings to supervisor.
  • Assists with systems analysis of new software and hardware products for possible future implementation; may provide recommendations and/or consultation to users, and immediate supervisor on findings; installs application software and upgrades; tests new software before final implementation.
  • Assists in the day-to-day operations of the Secretary of State Active Directory infrastructure including DNS, DHCP, Active Directory, operating systems, File and Print Server, and Microsoft Azure / Microsoft 365.
  • Maintains and updates under direction documentation related to procedures, activity logs, statistics, required reference manuals, menus, backup, execution reports, etc.
  • Travels as necessary for education, and site surveys.
  • May be required to act independently in response to unplanned hardware, software or systems failure.
  • Performs other duties as required or assigned.
Education and Experience:
 
Requires knowledge, skill, and mental development equivalent to the completion of two years of college with coursework in the computer science field OR 2.5 years of technical systems and/or programming experience as would be gained as an Information Systems Technician OR any equivalent combination of education and experience and/or IT project management.

Knowledge, Skills and Abilities:
  • Requires working knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a form suitable for reading by computer.
  • Requires working knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer.
  • Requires working knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools.
  • Requires working knowledge of the methods, procedures, and techniques of conducting feasibility studies for converting to computer applications.
  • Requires the ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally, in written or graphic form.
  • Requires the ability to use and understanding of appropriate methods, tools, applications, and processes.
  • Requires the ability to approach work in a rational and organized manner.
  • Requires the ability to exercise sound judgement in analyzing, appraising, evaluating, and solving problems of a procedural, organizational, administrative, and technical nature.
  • Requires ability to adhere to organizational standards for security, privacy, and ethics.
  • Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.
  • Requires the ability to lift, carry, and push/pull 0 – 50lbs.
Application Process: 
  • Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
  • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
  • Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).  
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
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