Teletype Operator I

Springfield, IL
Full Time
Police
Mid Level
Office of the Illinois Secretary of State
Alexi Giannoulias

Job Title:       Teletype Operator I
Division:        Support Services
Union:            SEIU
Location:       501 S. 2nd St., Springfield, IL – Sangamon County
Salary:           Range from $3,779 to $5,330 monthly – commensurate with experience
Benefits:        https://cms.illinois.gov/benefits/stateemployee.html

Please Note:

To be considered for this vacancy you MUST establish eligibility by taking and passing a keyboard typing assessment and a written, multiple-choice examination administered at an ILSOS, Department of Personnel Testing location.  Please reach out to the location where you would like to test to make an appointment.
Chicago (312-793-5515)                Springfield (217-782-4783)
  • Appointments may be made for the following sessions:
Multiple-Choice Tested Titles with Keyboarding Assessment:
  • Wednesday   1:00 PM
  • Walk-in candidates may be accepted at the discretion of the testing center, if space is available; scheduled applicants will receive priority when testing.  Unscheduled applicants (walk-ins) must have completed an online application prior to arrival or may complete an online application, in a Department of Personnel office, prior to the beginning of the testing session; allow at least 20 minutes.
  • Questions related to job postings or applying and testing for positions can be answered by contacting the Department of Personnel or by e-mail at:
 
  • Additional information regarding job titles, minimum qualifications, hiring procedures or Community Testing opportunities is available at:


Overview:

Receives requests through LE.A.D.S. (Law Enforcement Agency Data System) computer and/or by telephone from federal, state and local law enforcement agencies regarding information on vehicle registrations, title and driver’s license; receives registration revocation request forms from the Supervisor that do not have the necessary information or documentation for processing; utilizes the soundex to obtain plate number, date of birth, driver’s license number and checks address against system; processes go-back letter by filling in the above information on a form letter and explaining what necessary information and/or documentation is missing to process a revocation; responds to telephone inquiries from law enforcement agencies and other businesses that refer to special programs and their policies and services rendered handled by the department and to various other law enforcement issues; receives requests, through inter-office mail and phone, from Vehicle Services Department, Written Inquiry Section, for information pertaining to vehicle identification numbers (vin #s); receives information bulletins and other related information.

Duties and Responsibilities:
  • Receives registration revocation requests from the Supervisor, utilizes the soundex to obtain the driver license number and date of birth of the revoked party to be added to correspondence sent; uses CRT to load revocation onto the database, prints out hardcopy of the revocation for the paper file; assigns a case, VIN and license plate number; closes case file and prints out a copy for paper file; add case number to letter and note reason for revocation, print two copies of the letter, one to go to the owner and one for the paper file; complete revocation order form by filling in blank fields utilizing word processor including license plate, owner information, case number and date of revocation, prints out copy of order for paper file; send revocation letter to owner; in absence of supervisor reviews revocation requests to determine type of revocation and if all necessary information and documentation is present.
  • Receives registration revocation requests from the Supervisor that do not have the necessary information or documentation for processing; utilizes the soundex to obtain plate number, date of birth, driver’s license number and checks address against system; processes a go-back letter by filling in the above information on a form letter and explaining what necessary information and/or documentation is missing to process a revocation; prints two copies of the letter, one for the file and one to be sent to the requester; prepares envelope for mailing by typing address on label and mails; places copy in hold file.
  • Answers teletype messages from law enforcement agencies nationwide by obtaining, via computer, information pertaining to driving records, such as description of driver’s license, status of driving records regarding convictions, suspensions and revocations such as JDP (Judicial Driving Permits), RDP (Restricted Occupational Driving Permits), FFRDP (Family Financial Responsibility Driving Permit) and other pertinent information obtained from the Secretary -25° of State Computer system, the L.E.A.D.S. computer system, the drivers control manual, and SOS Offense Code Book; refers inquires requiring answers not covered by the reference system mentioned above to appropriate sources for resolution; receives, and responds to inquiries from law enforcement agencies regarding current, expired, skipped, and temporary vehicle registration, handicap placards, and vehicle title/lien information; maintains database to verify law enforcement agency who have authorization to receive information by referring to the authorized list; receives certified requests for driver’s license abstracts, mandatory insurance, registration and title/lien holder information daily via teletype and directs to proper department for processing; receives digital image requests via teletype or telephone for Drivers license or ID card photos; prints photos and mails to requester. Responsible for maintaining Department of Police L.E.A.D.S. records pertaining to Wanted Persons, lost/stolen license plates, vehicles, and miscellaneous items, such as ID badges.
  • Receives and responds to telephone inquiries from law enforcement agencies and various businesses that refer to special programs and their policies and services handled by the department, such as the Child Abuse Hotline, Organ Donor Authorized List, Operation Straight ID, and Beat Auto Theft, as well as the calls regarding law enforcement issues, services,, duties and programs, including Hazardous Device calls, Registration and Receipt Revocations Requests, General Police Assistance/Capital call-outs, Alarms, Hit Procedures, B.A.T. (Beat Auto Theft), and Straight ID calls.
  • Receives requests through inter-office mail and phone from Vehicle Services Department, Written Inquiry Section, for information pertaining to Vehicle Identification Numbers through the L.E.A.D.S. system to determine if a vehicle is stolen; reviews registration and title files and responds to Written Inquiry Section regarding the status of the vehicle in question; receives information bulletins and any other related information in order to stay abreast of updated procedures and formats to ensure response to inquiries are made correctly and within the guidelines of the regulations and rules that govern the process.
  • Performs other duties as required or assigned.
Education and Experience:

Requires knowledge, skill and ability equivalent to the completion of high school AND one (1) year of clerical experience in a public or private organization, preferably including the operation of teletype equipment.
  • Criminal convictions can affect eligibility
Knowledge, Skills, and Abilities:
  • Requires background free of felony convictions.
  • Requires working knowledge of office practices and principles, business English, spelling, and arithmetic.
  • Requires superior knowledge of office machines, including computer, microfiche reader/printer, etc.
  • Requires ability to achieve LEADS certification as a condition of employment.
  • Requires ability to communicate both orally and in writing and deal courteously with others.
  • Requires ability to operate in an independent manner.
  • Requires ability to work under stressful situations.
  • Requires ability to obtain operational records and provide information from these sources.
  • Requires ability to retain pertinent Secretary of State policies and procedures.
  • Requires ability to properly arrange material for transmission and to determine priority messages.
  • Requires ability to recognize simple malfunctions of equipment.
  • Requires ability to operate keyboard equipment at a minimal rate of speed.
  • Requires ability to lift and carry up to 10 lbs.
Application Process: 
  • Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
  • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
  • Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).  
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date