Illinois Secretary of State

Intermittent Public Service Representative

Drivers Services - Jacksonville, IL - Part Time

Office of the Illinois Secretary of State
Alexi Giannoulias

Job Title:       Intermittent Public Service Representative
Division:        Field Services - South
Union:            SEIU
Location:       901 W. Morton Ave. Ste. 13, Jacksonville, IL - Morgan County
Salary:           Salary Range is $23.16 to $29.55 hourly.
Benefits:       https://cms.illinois.gov/benefits/stateemployee.html
Attn:             Employees performing these duties must be 21 years of age by the start date of employment

Overview:

Performs paraprofessional work to administer road examinations to applicants for all classes of driver’s licenses; administers and grades written drivers examinations; performs cashier functions for driver’s license and/or motor vehicle fees, balances cash or checks with validation tape totals and prepares deposit records; reviews and completes motor vehicle title and registration applications. 

Duties and Responsibilities:
  • Administers road examinations to applicants for all classes of driver’s licenses; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver’s license applications for processing; checks appropriateness and validity of applicant identification documents.
  • Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification (ID) or driver’s license for applicants.
  • Performs cashier functions for driver license and/or motor vehicle fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may be required to take deposit to bank; prepares reports for supervisor on applications processed as required; performs facility opening and/or closing responsibilities as required.
  • Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required.
  • Performs other duties as required or assigned.
Education and Experience:

Requires knowledge, skill and mental development equivalent to completion of eight years elementary school and two years of general office experience preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.

Knowledge, Skills and Abilities:
  • Requires working knowledge of business English, spelling and commercial arithmetic.
  • Requires working knowledge of office methods, practices and procedures.
  • Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks pertaining to obtaining or retaining a valid Illinois driver’s license and the processing of various motor vehicle forms.
  • Requires elementary knowledge of basic bookkeeping procedures and techniques.
  • Requires ability to maintain records of some complexity.
  • Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.
  • Requires ability to communicate both orally and in writing.
  • Requires ability to operate in an independent manner within defined procedures.
  • Requires possession of a valid Illinois driver’s license.
  • Requires ability to lift/carry 0-25 lbs. and travel to other facilities and/or mobile locations to perform assigned duties.
Application Process:
  • Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
  • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
  • Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).  
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
Apply: Intermittent Public Service Representative
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Do you possess a valid driver's license?*
If Yes, DL State Issued by
If Yes, DL Class Rating
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To receive Veteran's Preference, submit a legible copy of a certified DD214/215, NGB22, U.S. Veterans Affairs award letter or letter from unit personnel indicating current service under honorable conditions.*
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State law requires an employee in default on repayment of any education loan for six months or more and in the amount of $600 or more shall, as a condition of employment, make satisfactory repayment arrangements with the maker or guarantor of the loan.*
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Fully describe your work history beginning with your present position. It is important that you provide all requested information, dates of employment, hours worked per week, etc. If you held multiple positions with a single employee, list each position separately. Incomplete information may affect your ability to be considered. Additional work history or information may be provided as a single attachment.

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Question #1

How many years of customer service experience do you have in your current/previous work history?*
Question #2

What types of customers do/have you frequently served in your customer service history? Select all that apply.*
Question #3

How long ago was this experience?*
Question #4

Identify the types of software/computer programs you have experience using in your current/previous work history.*
Question #5

What type of experience do you have performing financial transactions/cashiering?*
Question #6

The duties of this position require you to conduct road examinations as a passenger in the applicant's car. Are you willing to perform this job duty?*
Employment Information:

Child support obligations: State law requires that you provide certain information about child support obligations at the time of hire. The possibility of employment is not affected by a child support obligation or default in payment.

Selective Service Registration: As a condition of employment, state law requires that “every male born on or after January 1, 1960, and less than 27 years old, shall submit documentation, at time of appointment, evidencing his registration with the Federal Selective Service System.”

Disclosure of Information: The Office of the Secretary of State requests disclosure of information that is necessary to accomplish the statutory purpose as outlined under 15 ILCS 310/10. Disclosure of this information is REQUIRED; failure to provide any information may result in rejection of this form.

I confirm that have read and understood the Employment Information disclosed above.*
I certify that answers given herein are true and complete to the best of my knowledge.

I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. I understand that this application is not, and is not intended to be a contract of employment.

In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge or other disciplinary action. I understand that if hired I authorize the State of Illinois to conduct an investigation into all aspects of my qualifications and background; any individual, organization, or agency that maintains records relating to me to provide these records upon request to any agency of the State Illinois conducting such an investigation. This authorization is not limited to employment records, credit records, and criminal history records. I release any individual, organization, or agency from any and all liability incurred as a result of providing such records. Proof of citizenship or immigration status will be required upon employment.*
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