Endpoint Support Technician - Information Systems Technician I - Desktop Support

Springfield, IL
Full Time
Information Technology
Entry Level
Office of the Illinois Secretary of State
Alexi Giannoulias
Job Title:    Information Systems Technician I - Desktop Support
Division:     Technical Services
Union:         IFT
Location:    2701 S. Dirksen Pkwy., Springfield, IL – Sangamon County
Salary:        Salary $4,865.00 monthly - Commensurate with experience.

Overview:

Performs technical support and administrative work installing, evaluating, and maintaining physical configuration of hardware and software for large-scale networks. Requires possession of a valid Illinois Driver's License.

Duties and Responsibilities:
  • Performs technical duties in the installation and maintenance of hardware and software configurations. Assists with coordinating large scale network modifications/enhancements. Assists with hardware and software installation, relocation, and/or removal. Assists with large-scale computer hardware.
  • Conducts remote troubleshooting.  Tests alternative pathways until issues are resolved. Configure desktop applications to meet business requirements.
  • Works with Cyber and Information security teams to remediate vulnerabilities on end-point devices. Works closely with application development /application support teams to ensure applications are compliant with ILSOS security standards.
  • Supports the use of SCCM and Intune systems to deploy changes when needed.  Ensures both the applications and operating systems are patched to correct levels. Diagnose issues with deployments or installations. Improve enterprise processes to ensure environments are up-to-date and secure.
  • Completes necessary education, training, and certifications to stay abreast of latest technologies effecting Illinois Secretary of State infrastructure support.
  • Travels as necessary for education and meetings.
  • Performs other duties as required or assigned.
Education and Experience:
 
Requires knowledge, skill, and mental development equivalent to completion of one year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience.

Knowledge, Skills and Abilities:
  • Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation.
  • Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services.
  • Requires elementary knowledge of accounting and statistical theories, methods and practices.
  • Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer.
  • Requires working knowledge of the principles and techniques of computer system documentation.
  • Requires ability to effectively participate in and profit from formal and in-service training programs.
  • Requires ability to analyze data logically.
  • Requires ability to maintain satisfactory working relationships with others.
  • Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions.
  • Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers.
  • Requires awareness and adherence to organizational standards for security, privacy and ethics.
  • Requires the ability to lift, carry, and push/pull 0 – 50lbs.
  • Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class
Application Process:
  • Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
  • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
  • Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).  
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

 
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