Public Service Representative

Pinckneyville, IL

Full Time

Drivers Services

Entry Level



Office of the Illinois Secretary of State
Alexi Giannoulias

Job Title:       Public Service Representative
Division: Field Services - South
Union:            SEIU
Location:       404 S 1st. St., Pinckneyville, IL – Perry County
Salary:           Range from $4,100 to $6,201 monthly.
Benefits:        https://cms.illinois.gov/benefits/stateemployee.html
Attn:   Employees performing these duties must be 21 years of age by the start date of employment

Overview:

Performs paraprofessional work to administer road examinations to applicants for all classes of driver’s licenses; administers and grades written drivers examinations; performs cashier functions for driver’s license and motor vehicle fees, balances cash or checks with validation tape totals and prepares deposit records; reviews and completes motor vehicle title and registration applications.

Duties and Responsibilities:

Administers road examinations to applicants for all classes of driver’s licenses; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver’s license applications for processing; checks appropriateness and validity of applicant identification documents.
Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification (ID) or driver’s license for applicants.
Performs cashier functions for driver license and/or motor vehicle fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may be required to take deposit to bank; prepares reports for supervisor on applications processed as required; performs facility opening and/or closing responsibilities as required.
Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required.
Performs other duties as required or assigned.

Education and Experience:
Requires knowledge, skill and mental development equivalent to completion of eight years elementary school and two years of general office experience preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.

Knowledge, Skills and Abilities:

Requires working knowledge of business English, spelling and commercial arithmetic.
Requires working knowledge of office methods, practices and procedures.
Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks pertaining to obtaining or retaining a valid Illinois driver's license and the processing of various motor vehicle forms.
Requires elementary knowledge of basic bookkeeping procedures and techniques.
Requires ability to maintain records of some complexity.
Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.
Requires ability to communicate both orally and in writing.
Requires ability to operate in an independent manner within defined procedures
Requires possession of a valid Illinois driver’s license and travel to other facilities and/or mobile locations to perform assigned duties.
Requires ability to lift/carry 0-25 lbs.

Application Process:

Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

ILSOS Applicant Identification Number - Please provide your IL Secretary of State issued Applicant ID #, if known.

First time applicants will be provided an Applicant ID # on the grade notice issued in response to this application. Please make note of this number for use on future applications.

Middle Initial

County of Residence*

Employment desired - check all that apply.* Full TimePart TimeTemporary

County Preference - Eligibility will be granted in the IL Counties/Cook County Zones where you indicate preference; up to three may be selected. NOTE: Select desired ZONE/ZONES for Cook County location preference.

County Preference 1*

County Preference 2

County Preference 3

Do you possess a valid driver's license?*

If Yes, DL State Issued by

If Yes, DL Class Rating

Education Report:

Please note: A copy of a certified college transcript/degree MUST be submitted to obtain credit for post high school educational achievement.

Highest Level of Education Completed?*

College/University Information

Major/Course of Study

Dates of Education

Attachment - Education Documents - Submit only once.

Are you fluent in language(s) other than English?

If Yes, provide details regarding language and fluency - speak/read/write

Are you currently a member of the Armed Services or National Guard/Reserves or a veteran of the U.S. military service?

To receive Veteran's Preference, submit a legible copy of a certified DD214/215, NGB22, U.S. Veterans Affairs award letter or letter from unit personnel indicating current service under honorable conditions.*

Are you seeking Veteran's Preference on behalf of a veteran as a qualifying parent or spouse?

If Yes, indicate branch of service.

Date of Service - Entry

Date of Service - Discharge

Attachment - Veteran's Preference Documentation - Submit only once.

Do you have one or more family members employed by the Secretary of State?

Family members includes any person who has established a party to a civil union or parties to a marriage pursuant to the law.*

If Yes, provide name and employing department for each.

Are you currently in default on the repayment of any educational loan?

State law requires an employee in default on repayment of any education loan for six months or more and in the amount of $600 or more shall, as a condition of employment, make satisfactory repayment arrangements with the maker or guarantor of the loan.*

Have you ever been fired from a job? Answer NO if you were let go due to layoff or downsizing.*

If Yes, please provide a detailed explanation, including name of employer, dates of employment and reason for separation.

Experience Report:

Fully describe your work history beginning with your present position. It is important that you provide all requested information, dates of employment, hours worked per week, etc. If you held multiple positions with a single employee, list each position separately. Incomplete information may affect your ability to be considered. Additional work history or information may be provided as a single attachment.

Employer #1 - Name

Employer #1 - Address

Employer #1 - Telephone Number

Employer #1 - Job Title

Employer #1 - Dates of Employment (Mth/Yr)

Employer #1 - Average Hours Worked per Week

Employer #1 - Job Duties

Employer #1 - Reason for Leaving

May we contact your current employer?

Previous Employer #2 - Name

Employer #2 - Address

Employer #2 - Telephone Number

Employer #2 - Job Title

Employer #2 - Dates of Employment (Mth/Yr)

Employer #2 - Average Hours Worked per Week

Employer #2 - Job Duties

Employer #2 - Reason for Leaving

Previous Employer #3 - Name

Employer #3 - Address

Employer #3 - Telephone Number

Employer #3 - Job Title

Employer #3 - Dates of Employment (Mth/Yr)

Employer #3 - Average Hours Worked per Week

Employer #3 - Job Duties

Employer #3 - Reason for Leaving

Previous Employer #4 - Name

Employer #4 - Address

Employer #4 - Telephone Number

Employer #4 - Job Title

Employer #4 - Dates of Employment (Mth/Yr)

Employer #4 - Average Hours Worked per Week

Employer #4 - Job Duties

Employer #4 - Reason for Leaving

Attachment - Additional Job History/Information

Attachment - Other/Misc.

Question #1

How many years of customer service experience do you have in your current/previous work history?* 0 - 1 year1 - 2 years3 - 5 years5+ years

Question #2

What types of customers do/have you frequently served in your customer service history? Select all that apply.* AdultsYoung AdultsChildrenSenior CitizensNot Applicable

Question #3

How long ago was this experience?*

Question #4

Identify the types of software/computer programs you have experience using in your current/previous work history.*

Question #5

What type of experience do you have performing financial transactions/cashiering?*

Question #6

The duties of this position require you to conduct road examinations as a passenger in the applicant's car. Are you willing to perform this job duty?*

Employment Information:

Child support obligations: State law requires that you provide certain information about child support obligations at the time of hire. The possibility of employment is not affected by a child support obligation or default in payment.

Selective Service Registration: As a condition of employment, state law requires that “every male born on or after January 1, 1960, and less than 27 years old, shall submit documentation, at time of appointment, evidencing his registration with the Federal Selective Service System.”

Disclosure of Information: The Office of the Secretary of State requests disclosure of information that is necessary to accomplish the statutory purpose as outlined under 15 ILCS 310/10. Disclosure of this information is REQUIRED; failure to provide any information may result in rejection of this form.

I confirm that have read and understood the Employment Information disclosed above.*

I certify that answers given herein are true and complete to the best of my knowledge.

I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. I understand that this application is not, and is not intended to be a contract of employment.

In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge or other disciplinary action. I understand that if hired I authorize the State of Illinois to conduct an investigation into all aspects of my qualifications and background; any individual, organization, or agency that maintains records relating to me to provide these records upon request to any agency of the State Illinois conducting such an investigation. This authorization is not limited to employment records, credit records, and criminal history records. I release any individual, organization, or agency from any and all liability incurred as a result of providing such records. Proof of citizenship or immigration status will be required upon employment.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Submit Application